The authoring environment in Synopsys’ Technical Publications group is based on structured FrameMaker. When I joined Synopsys, I came with extensive experience with Arbortext Epic Editor; however, my experience with FrameMaker was limited to unstructured FrameMaker. This was true for most of the other writers and editors in the team as well, who only came with some basic exposure to unstructured FrameMaker. Therefore, there was a need to be formally trained in the tool that our group used extensively.

We were scouting around for technical writing training for structured FrameMaker, when one of my team mates suggested that we speak with Confai. After some discussions, we went ahead with Confai, who conducted a 20-hour classroom training for us. Whilst the session itself was structured, the flow and delivery was more informal (ideal for a small, cohesive team) and tailored to cater to our specific requirements.

I can confidently state that I found the training very useful and immediately relevant to the way we used structured FrameMaker at Synopsys. Because Confai had done a couple of technical writing projects for us in the past, they were also familiar with our templates, and that helped make the training more pertinent. Their trainer’s knowledge of FrameMaker was very good. What especially pleased me was that their after-service support was pretty good; everytime we had FrameMaker-related questions after ¬the training contract, I was able to get them answered by their FrameMaker trainer. I recommend their services to other firms that need their employees to be trained on FrameMaker.

Confai trainers have in-depth knowledge not only about the documentation tools, but also about the concepts regarding the how and why of documentation. They have a cool pace and make you feel comfortable throughout the sessions. Their subject knowledge is impressive and the way they impart it leaves a mark on the learner’s mind.

The way everyone was asked to create a project and work on their own computer while the trainers guided us through the steps was a learning experience. Confai’s technical writing training instructors have plenty of patience and they know what they are speaking about.

I am very happy with my experience at Confai. I thank Confai’s instructors for imparting advanced technical writing training in FrameMaker in such a professional and systematic manner. They clarified all our doubts and gave very useful practical tips for solving complex problems we face during our technical writing work.