From concise “Quick Start Guides” to extensive “User Manuals”,quality user documentation is critical for the success of any product. It is an extension of your company’s brand. Poorly written or insufficient documentation can be a negative reflection on the image of your company and result in increased support calls.
Making user documentation accurate and complete is a basic requirement. The trick is in making the user documentation useful i.e. easy to follow, intuitive and appealing. We are experts at communications. We understand what users look for in good user documentation. Different audiences need different levels of information, perhaps in different formats. Beginning with an audience analysis, we provide the appropriate information in a format that a specific class of users will find appealing and useful.
We can document your processes including Quality processes (ISO 9000, CMM, Six Sigma), Training processes (ISO 10015), Information Security processes (ISO 17799, BS7799) and Documentation processes (ISO 18019 & 15910).
We not only have documentation experience but also process implementation experience in the above processes. Some of our core members are qualified auditors/ lead auditors in some of these processes.
Process documentation produced by us will to not only help you get (or maintain) an international process standard but also help you derive real benefit from it in terms of quality improvement and productivity gains.
Our process documents are process owner centric and hence very little is required to train them in these processes. We even make process tutorials for your process training activities. We make ample use of illustrations and process maps using UML or other pictorial representations.
Quality Illustrations and graphics are critical for technical documentation. For hardware products, proper illustrations can simplify the installation process and vastly reduce the burden on your support group. We specialize in complicated illustrations using a variety of tools including:
This documentation is for Developers. It provides technical information in-detail to explain how to work with your software code.
API documents help customer to customize an application. These documents describe the programming interface of your product to allow integration into other products or systems. The volume of API documentation has increased in recent years due to rapid growth in companies engaged in software product development.
The document provides a high-level architectural overview of the system, using different architectural views to show different aspects of the system. It records the significant architectural decisions which have been made on the system.
Increasingly, Online Help is the format of choice for all types of products, especially software and web based ones. Online documentation is easier to update, has better search capabilities and can be made context sensitive. Confai has extensive expertise in Online Help Formats such as: HTML Help Microsoft HTML Help Java-Help Oracle-Help
Developer’s Guide provides information about customizing applications according to an organization’s needs, or moving an organization’s programs and data from one application or system to another.
